Shipping policy
Shipping Policy
Order Processing
Exalyn Studio works with production and fulfilment partners to prepare and dispatch orders.
Because some products are produced or printed after an order is placed, processing time may vary depending on the product and order volume.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.
Shipping Destinations
Exalyn Studio ships to the destinations available for selection during checkout.
If a destination cannot be selected at checkout, we are currently unable to ship the order to that location.
Shipping Costs
Shipping costs depend on the destination, products ordered and available delivery method.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Estimated Delivery
Available delivery options and estimated delivery information are displayed during checkout where available.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays or exceptional periods of high demand.
Nothing in this Shipping Policy limits your statutory consumer rights regarding delivery.
Tracking
Where tracking is available for your shipment, tracking information will be provided after dispatch.
Please allow some time after receiving the shipping confirmation for the carrier's tracking system to update.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at support@exalynstudio.be.
Once an order has entered production or has been dispatched, we may no longer be able to change the delivery address.
Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery period, please contact us at support@exalynstudio.be so that we can investigate the shipment.
A carrier delay does not affect any mandatory rights you may have under applicable consumer law.
Damaged Packages or Products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at support@exalynstudio.be and provide your order number and, where reasonably possible, photographs showing the issue.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
Customs, Import VAT and Duties
For international orders, customs procedures, import VAT, duties or other charges may apply depending on the destination and how the order is fulfilled.
Any charges that are not collected by Exalyn Studio during checkout may be imposed by the destination country's authorities. Where applicable, customers will be informed as required by law.
Returns
Shipping and delivery are separate from returns. Please consult our Return and Refund Policy for information about the right of withdrawal, return shipping costs, personalized products and refunds.
Contact
For shipping questions, contact:
Exalyn Studio
Engels Plein 3
3000 Leuven
Belgium
Enterprise number (KBO/BCE): 1041.549.772
VAT number: BE1041.549.772
Email: support@exalynstudio.be