Refund policy
Return and Refund Policy
We want you to be happy with your purchase. This Return and Refund Policy explains your rights and how returns are handled by Exalyn Studio.
14-Day Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days without giving a reason.
For goods, the 14-day withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, please contact us at support@exalynstudio.be within the withdrawal period and clearly inform us of your decision to withdraw from the purchase.
After notifying us, you must return the goods without undue delay and no later than 14 days after informing us of your decision to withdraw.
Return Conditions
You may inspect and try the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, as you would be able to do in a physical store.
You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.
Return Shipping Costs
For returns made because you have changed your mind under the 14-day right of withdrawal, the direct cost of returning the goods is your responsibility.
Please contact us at support@exalynstudio.be before sending a return so that we can provide the appropriate return instructions and return address.
Do not send returns to an address shown on the original parcel without first contacting us, as the appropriate return location may differ depending on the product.
Personalized and Custom-Made Products
The statutory right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.
This exception applies only to products that have been specifically customized or personalized for you. A product is not excluded from the right of withdrawal merely because it is produced or printed after an order is placed.
Your statutory rights regarding defective, damaged or non-conforming personalized products remain unaffected.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery and contact us as soon as possible at support@exalynstudio.be if the item is defective, damaged, or different from what you ordered.
Where a product is defective or does not conform to the contract, your statutory consumer rights apply. You will not be required to bear return costs for a return resulting from a defective, damaged, incorrect or otherwise non-conforming product.
Refunds Following Withdrawal
If you validly exercise your right of withdrawal, we will reimburse the payments received from you, including the cost of our least expensive standard delivery option offered for the original order, in accordance with applicable consumer law.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost is not refundable.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction unless otherwise expressly agreed.
Exchanges
If you would like a different size, colour or product, please contact us at support@exalynstudio.be. Where appropriate, the simplest option may be to return the original eligible item and place a new order.
Legal Guarantee
Nothing in this policy limits the statutory rights available to consumers under applicable Belgian and European Union consumer protection law.
Contact
Exalyn Studio
Engels Plein 3
3000 Leuven
Belgium
Enterprise number (KBO/BCE): 1041.549.772
VAT number: BE1041.549.772
Email: support@exalynstudio.be